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TeraNet Help Desk Software

TeraNet Help Desk is a professional, simple, intuitive web-mobile ticketing system designed for IT departments aimed to increase team productivity and user statisfaction of course with UX in mind. Some features include: Service Catalogue, Multi User Role, Multi level SLA on category, Automatic routing, integrated Knowledge Base, Notificatoin System, Integrated Dashboard, Collaborative Ticket resolution, Escalation, Real Time Reports, Video Tutorials ... TeraNet Help Desk is avaliable on-premise and in-cloud.